Gradient, 10xFounders back Zowie’s no-code, e-commerce customer service tool

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]

Snapchat knows you want to see what you’d look like in the metaverse

Snapchat released an Avatar lens AR filter today, which makes you look like a Sims character. Or, in more modern parlance, it makes you look like what you’d look like in the metaverse. To use the lens, open your camera in the Snapchat app to scan the QR code on Snapchat’s website, then look at […]

Conversational UX: The missing piece in your chatbot strategy

Raghu Ravinutala Contributor Share on Twitter Raghu Ravinutala is CEO and co-founder of Yellow.ai, a platform that brings AI and human intelligence together to automate customer experience for large brands and enterprises. If given a choice between being on hold with customer service and having a query resolved by a few taps of a smartphone […]

Mio raises $8.7M Series A to make enterprise messaging interoperable

Mio, a startup that helps enterprise teams collaborate across messaging services like Zoom Chat, Microsoft Teams, Slack and Cisco’s Webex, today announced that it has raised an $8.7 million Series A funding round. The round was led by Zoom and Cisco Investments. In total, Austin-based Mio, which was founded in 2016 and participated in the […]

Snapchat launches Memories and Explore Layers on Snap Map

Snapchat announced earlier this year that it would add Layers to Snap Map, making the social product more interactive. Today, the app is launching its first two layers: Memories and Explore. The Snap Map has been used to show people where their friends are currently located (if they opt-in to location sharing), interesting places to […]

Walmart acquires design tool Botmock as its invests in shopping by voice and text

Walmart is further investing in technology that will enable shopping via voice and chat with its latest acquisition. The retail giant announced it’s acquiring “select technology assets” from a startup called Botmock, which had developed a set of tools for designing, prototyping, testing, and deploying conversational applications across platforms. Founded in 2016, Botmock got off […]

WhatsApp brings its Business API to the cloud to speed adoption

WhatsApp will today begin beta testing a new, cloud-based version of its WhatsApp Business API, hosted on parent company Facebook’s infrastructure. With the shift to the cloud, the setup time for integrating with the API will drop from weeks to only minutes, the company claims, so businesses can more quickly transition to WhatsApp’s API platform […]