Diversity data isn’t very transparent: What’s the problem?

Fran Benjamin Contributor Share on Twitter Fran Benjamin is managing partner at Good Works Consulting. Monique Cadle Contributor Monique Cadle is founding partner at Good Works Consulting and VP of people at Delfi Diagnostics. In the tech industry, diversity is a hot topic. We’ve seen companies such as Facebook and Google commit to diversity, equity […]

4 ways to make DEI a key component of customer service and culture

Joyce Lee Contributor Share on Twitter As Alorica’s chief culture officer, Joyce Lee oversees the development and execution of programs, activities and events that keep 100,000+ employees engaged and inspired. Truly effective customer service is rooted in empathy, because it’s people who reach other people, and customers crave that kind of authenticity in their interactions […]

Improving startup results through female leadership

Leah Edwards Contributor Share on Twitter Leah Edwards is a passionate fan and connector in technology and impact, a lecturer at UC Berkeley and Stanford and a partner at Pegasus Tech Ventures, a Silicon Valley-based VC firm. During my career — spanning entrepreneurship, academia, arts management and venture capital — I’ve learned the importance of […]

3 founders share strategies for navigating bias and building confidence

Entrepreneurs from underrepresented groups are more likely to face an uphill climb than their white, male counterparts, but their challenges stretch well beyond systemic bias and a general lack of access to capital. Women, transgender and Black startup founders must navigate myriad issues for which there is no playbook: People of color may question how […]